Vicenza Designs offers free shipping on all retail orders shipped within the Continental United States. All orders are shipped via UPS Ground, FedEx Ground, Motor Freight or USPS. Air shipments are available at an additional charge. Air and international shipment costs will be confirmed with customer prior to charging credit card.
Quick Ship - Items are inventoried and normally ship within 3 to 5 business
Standard Items - Vicenza Designs' products are handmade to order. Please allow up to 4 weeks for shipment. Exceptions may apply - see product description.
Please note that additional freight, duty, taxes and US customs charges may apply. These charges are not charged by Vicenza Designs. For additional information please contact your local Customs Office.
Accepted forms of payment include Visa and MasterCard. Net terms may be established with companies that complete a credit application and pass the approval process.
Vicenza Designs products are handmade to order, therefore returns and cancellations are subject to a 50% restocking fee if returned within 30 days. Please contact customer service for return instructions. Cancellations made within 48 hours of order placement will be exempt of the restocking fee.
Vicenza Designs warranties their products for 10 years against manufacturer defect. For warranty service please call customer service at (800) 932-2358 or eMail info@VicenzaDesigns.com.
Refuse Shipment - If your package appears damaged at the time of delivery
you have the right to refuse the shipment.
Notification of Damage - If a package arrives damaged please notify us within 24 hours. Please retain the original shipping cartons as examination by a carrier inspector may be necessary. For motor freight shipments notify the carrier immediately of the damage and then contact Vicenza Designs.
- All products are made to order. Please allow up to 4 weeks for delivery.
- All products are hand made to order, therefore returns and cancellations are subject to a 50% restockting fee. Cancellations made within 48 hours of order placement will be exempt of the restocking fee.
- We offer FREE shipping on all orders shipping to addresses in the
Continental United States.
In some cases where unusual shipping and packaging fees apply, you may be contacted via eMail with proper shipping and packaging charges. If you are contacted, your order will not be processed until after you approve the shipping and packaging charges.
- Any import fees, value added taxes, custom fees or other charges or taxes are the responsibility of the customer.
- When ordering from our website you may receive an automated eMail regarding your order. This eMail is automatically sent to you. The eMail has no bearing or relation to the actual status of your order. If there are any issues relating to you order, we will contact you in either a separate eMail or via telephone.
- All promotion code discounts are on "Subtotal" price only. Shipping
and tax are not discounted.
Items listed in our Quick Ship program normally ship within 3 to 5 business days. Please allow up to 4 weeks for shipment of all other items.