faq faq

What materials are used in your hardware?

All of our knobs and pulls are solid lead free pewter.

What is pewter?

Pewter is a malleable metal alloy. It is composed of tin, mixed with Antimony, Copper and other trace elements (which can vary). While primarily Tin based, the Antimony and Copper act as hardeners giving the material strength and a better luster. Our pewter material is 99.99% Tin, Antimony and Copper. The Tin conforms to ASTM Grade Specification 8339.

Where are your products manufactured?

All of our products are handcrafted in the U.S.A. by our master craftsmen, and shipped directly from our manufacturing facility.

Where are your products ship from?

All items ship from our manufacturing facility in Scottsdale, AZ.

What is Quick Ship?

These are items that are inventoried and normally ship within 3 to 5 business days.

Whats the standard ship time?

Our products are handmade to order. Please allow up to 4 weeks for shipment.

What is the warranty for your products?

Our warranties their products for 10 years against manufacturer defect. For warranty service please call customer service at (800) 932-2358 or eMail info@VicenzaDesigns.com.

How do I know how large of a hole to drill?

We strongly suggest getting your knobs and pull prior to drilling. That way you can place the hardware on the attended surface to insure proper alignment and fit. Always double measure pulls before drilling! Our products are handmade and there may be a minor variation in the length.

Can I buy products online?

Vicenza Designs sell direct via our website. Some of our dealers also have ecommerce websites as well. We also sell on some of the major online home improvement websites like Amazon, Wayfair and Houzz.

What does projection mean?

Projection is the amount that a knob or pull sticks out from the cabinet or drawer surface.

What is an appliance pulls?

An appliance pulls is typically used on a paneled refrigerator, dishwasher, etc. where the front of the appliance looks like a cabinet. We offer several Large Pulls for this use.

What are the lengths of your appliance handles?

Most of our large pulls (appliance handles) are available in 9 to12 versions.

Do the products ship with mounting hardware?

All of our products ship with mounting hardware and installation instructions.

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