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By clicking the CHECKOUT, you need to agree the terms.

Read Before Placing An Order

Please read our Terms before proceeding with your order.
All products are made to order. Please allow up to 4 weeks for delivery.
All products are hand made to order, therefore returns and cancellations are subject to a 50% restockting fee. Cancellations made within 48 hours of order placement will be exempt of the restocking fee.
We offer FREE shipping on all orders shipping to addresses in the Continental United States.
In some cases where unusual shipping and packaging fees apply, you may be contacted via eMail with proper shipping and packaging charges. If you are contacted, your order will not be processed until after you approve the shipping and packaging charges.
Any import fees, value added taxes, custom fees or other charges or taxes are the responsibility of the customer.
When ordering from our website you may receive an automated eMail regarding your order. This eMail is automatically sent to you. The eMail has no bearing or relation to the actual status of your order. If there are any issues relating to you order, we will contact you in either a separate eMail or via telephone.
All promotion code discounts are on "Subtotal" price only. Shipping and tax are not discounted.
Items listed in our Quick Ship program normally ship within 3 to 5 business days. Please allow up to 4 weeks for shipment of all other items.

Terms & Conditions

Ordering and Shipping Information

Ordering Toll Free: (800) 932-2358
Phone: (702) 651-1304
Fax: (702) 651-1303

Shop Online at: www.VicenzaDesigns.com
Mailing Address: 4675 Vandenberg Drive, N. Las Vegas, NV 89081-2733
Office Hours: 8:00 A.M. - 4:00 P.M. Pacific Time - Monday through Friday except national holidays.

Pricing Vicenza Designs strives to ensure the accuracy of all information provided. However, Vicenza Designs is not responsible for errors, omissions or misprints. All prices and manufacturers' specifications are subject to change without notice. Sales tax is collected in Arizona and Nevada on orders without a tax exemption certificate on file with Vicenza Designs.

Shipping Vicenza Designs offers free shipping on all retail orders shipped within the Continental United States. All orders are shipped via UPS Ground, FedEx Ground, Motor Freight or USPS. Air shipments are available at an additional charge. Air and international shipment costs will be confirmed with customer prior to charging credit card.

Delivery Quick Ship - Items are inventoried and normally ship within 3 to 5 business days. Standard Items - Vicenza Designs' products are handmade to order. Please allow up to 4 weeks for shipment. Exceptions may apply - see product description.

International Orders Please note that additional freight, duty, taxes and US customs charges may apply. These charges are not charged by Vicenza Designs. For additional information please contact your local Customs Office.

Payment Accepted forms of payment include American Express, Visa and MasterCard. Net terms may be established with companies that complete a credit application and pass the approval process.

Return/Cancellation Policy Vicenza Designs products are handmade to order, therefore returns and cancellations are subject to a 50% restocking fee if returned within 30 days. Please contact customer service for return instructions. Cancellations made within 48 hours of order placement will be exempt of the restocking fee.

Warranties Vicenza Designs warranties their products for 10 years against manufacturer defect. For warranty service please call customer service at (800) 932-2358 or eMail info@VicenzaDesigns.com.

Damaged Goods Refuse Shipment - If your package appears damaged at the time of delivery you have the right to refuse the shipment. Notification of Damage - If a package arrives damaged please notify us within 24 hours. Please retain the original shipping cartons as examination by a carrier inspector may be necessary. For motor freight shipments notify the carrier immediately of the damage and then contact Vicenza Designs.